Usability Consulting Commitment
Commitment to your users, business, and success
Whether your business is small or large, AHF’s consulting team is committed to your success. AHF’s consultants are your business’ user advocates. The knowledge that they obtain about how people use your tools and products feeds directly into design recommendations that lead to measurable and cost-effective product and workplace improvements. The following quotes are examples of cost-effective improvements:
- Sun Microsystems has shown how spending about $20,000 could yield a savings of $152 million dollars. Each and every dollar invested could return $7,500 in savings. (Rhodes, 2000).
- At one company, end-user training for a usability-engineered internal system was one hour compared to a full week of training for a similar system that had no usability work. Usability engineering allowed another company to eliminate training and save $140,000. As a result... the company saved $2,500,000 in training expenses. (Bias & Mayhew, 1994).
- Lost sales due to bad design and poor usability represented a $3.8 billion loss in year 2000 sales (Kearney, 2001).
- Usability techniques allowed a high-tech company to reduce the time spent on one tedious development task by 40% (Bias & Mayhew, 1994). At another company, usability techniques helped cut development time by 33-50%. (Bosert, 1991).
- One study estimated that improving the customer experience increases the number of buyers by 40% and increase order size by 10%. (Creative Good, 2000).
- Convoluted e-commerce sites can lose up to half of their potential sales if customers can't find merchandise, according to Forrester Research, Inc. (Kalin, 1999).
Commitment to exceed your business’s financial goals
AHF is ready to show you how a deep commitment to user advocacy can help your business meet its financial goals. Contact us today to schedule a free initial consultation.